Trusted by support teams at
- Aurorix
- bluepine
- CARDENTO
- Duskfield
- Emberline
- foxglove systems
1M+
Conversations resolved
70%
Resolved without a human
42s
Median time to resolution
4.8
CSAT after handoff
01 / How it works
Live in a day, not a quarter
Three steps from connected to resolving — no services engagement, no model-training team.
Connect your knowledge
Point Nimbus at your help center, docs, and past tickets. It builds a knowledge model and cites its sources — no training project required.
Tune the voice
Pick a voice profile, set banned phrases and guardrails, and choose approval or shadow mode. You decide how much autonomy the agent gets.
Go live in a day
Start in shadow mode, watch it draft, then let it resolve. Escalations reach your team with full context and a suggested next step.
02 / Platform
Built to resolve, not deflect
One platform for the whole loop: understand the customer, take the action, measure the outcome.
Autonomous resolution
Agents resolve tickets end to end — refunds, account changes, escalations — inside guardrails you define.
Trained on your knowledge
Point Nimbus at your help center, docs, and past tickets. It stays in sync automatically.
Human handoff, with context
Escalations arrive with the full conversation and suggested next steps. No cold starts.
Analytics that matter
Resolution rate, CSAT, and cost savings — measured per agent and per intent.
Works where you work
Native integrations for Zendesk, Intercom, Slack, and email. An API for everything else.
Safe by default
PII redaction, audit logs, approval flows, and role-based access built in.
03 / Product
The dashboard ships with it
Resolution metrics, analytics, guardrails, and billing live in one pane — included with Nimbus, not sold as an add-on.
- Real-time resolution rate and time to resolution
- Analytics by intent and by channel
- Guardrails, voice profiles, and approval mode
- Usage meters and invoices, no surprises
04 / Customers
What support teams see in the first month
“Nimbus resolved 62% of our volume in the first month. Our team finally works on the conversations that need humans.”
Maya Chen
Head of Support, Bluepine
62% resolved in month one
“Setup took an afternoon. The agent knew our docs better than our newest hires.”
Jonas Weber
COO, Cardento
“CSAT went up when the agents took over tier one. I did not expect that.”
Priya Nair
Support Lead, Aurorix
“The handoff experience is the best I've seen. Context arrives with the customer.”
Sam Okafor
CX Manager, Duskfield
“We cut first-response time from hours to seconds without adding headcount.”
Elena Rossi
VP Operations, Emberline
“Finally, support analytics my CFO actually trusts.”
David Park
Founder, Foxglove Systems
“We retired three years of macros in week two. The agent just answers correctly.”
Ines Fournier
Support Ops, Halcyon Labs
05 / Pricing
Plans from $29 a month
Showing monthly prices
Starter
For small teams getting started.
billed monthly
What's included
- 1 agent
- 500 conversations/mo
- Help-center training
- Human handoff
- Email support
14-day trial · no credit card
Growth
For teams automating at scale.
billed monthly
Everything in Starter, plus
- 5 agents
- 5,000 conversations/mo
- All integrations
- Custom escalation rules
- Analytics dashboard
14-day trial · no credit card
Scale
For enterprises with custom needs.
custom terms
Everything in Growth, plus
- Unlimited agents
- Custom models
- SSO/SAML
- Dedicated support
- 99.9% SLA
We reply within one business day
Every plan includes SOC 2 Type II, GDPR tooling, and encrypted data at rest.
06 / FAQ
Questions, answered
Rollout, safety, and pricing — the answers support leaders ask for first.
Still have questions? Talk to the team
Put support on autopilot.
Start free, go live in a day, and watch resolution rates climb.
No credit card required · SOC 2 Type II · 14-day free trial