You're viewing the Nimbus template—get the full source code, from $79.
Buy NimbusChangelog
What's new
Improvements land every week. The notable ones are documented here.
v1.4.0New
Custom escalation rules
- Route conversations to humans by topic, sentiment, customer plan, or order value.
- Escalation reasons now appear in the conversation timeline and analytics.
- New “pause agent” rule action for accounts flagged by your fraud tooling.
v1.3.2Improved
Faster help-center retraining
- Help-center syncs now complete in under 2 minutes for docs up to 5,000 pages.
- Agents pick up doc changes without a manual re-deploy.
v1.3.1Fixed
Analytics accuracy fixes
- Resolution rate no longer counts conversations closed by inactivity.
- Fixed a timezone offset in the daily conversations chart for UTC+ regions.
v1.3.0New
Analytics dashboard
- Track resolution rate, time to resolution, and handoff rate per agent.
- Export any chart as CSV for your own reporting.
- Weekly digest email summarizing agent performance (opt-in).
v1.2.0New
SSO and audit log
- SAML SSO for Scale plans, with SCIM provisioning.
- Every agent action is now queryable in a 90-day audit log.