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Resolution rate
71%
+4.2 ptsvs last period, trending up, good
Conversations this period
3,412
+18%vs last period, trending up, good
CSAT
4.8
+0.2vs last period, trending up, good
Median time to resolution
42s
-11svs last period, trending down, good
| Date | Resolved | Escalated |
|---|---|---|
| Jun 25 | 292 | 123 |
| Jun 26 | 301 | 127 |
| Jun 27 | 315 | 132 |
| Jun 28 | 272 | 119 |
| Jun 29 | 253 | 109 |
| Jun 30 | 241 | 103 |
| Jul 1 | 285 | 116 |
| Jul 2 | 298 | 120 |
| Jul 3 | 319 | 123 |
| Jul 4 | 270 | 116 |
| Jul 5 | 248 | 107 |
| Jul 6 | 283 | 113 |
| Jul 7 | 352 | 137 |
| Jul 8 | 379 | 146 |
| Subject | |||||
|---|---|---|---|---|---|
| #4821 | Lena K. | Resolved | 42s | ||
| #4820 | Tom H. | Slack | Resolved | 38s | |
| #4819 | Ana P. | Chat | Resolved | 51s | |
| #4818 | Marcus D. | Escalated | 3m 12s | ||
| #4817 | Yuki S. | Chat | Resolved | 29s | |
| #4816 | Omar R. | In progress | — | ||
| #4815 | Priya N. | API | Escalated | 2m 40s | |
| #4814 | Chen W. | Chat | Resolved | 31s |
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