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Hours saved this month
312
+38 hrsvs last period, trending up, good
Estimated savings
$18,420
+12%vs last period, trending up, good
| Intent | Resolution rate |
|---|---|
| Refunds | 88% |
| Billing | 84% |
| Account | 79% |
| Shipping | 74% |
| Technical | 61% |
| Channel | Share |
|---|---|
| 44% | |
| Chat | 31% |
| Slack | 17% |
| API | 8% |
| Week | CSAT |
|---|---|
| W1 | 4.4 |
| W2 | 4.4 |
| W3 | 4.5 |
| W4 | 4.5 |
| W5 | 4.6 |
| W6 | 4.5 |
| W7 | 4.6 |
| W8 | 4.7 |
| W9 | 4.7 |
| W10 | 4.7 |
| W11 | 4.8 |
| W12 | 4.8 |